What To Expect When You Work With Us

We provide the best customer experience paired with world class marketing.  Many people believe branding happens when you bring an idea to a marketing company they create designs. While we do consider our work to be rather amazing, the truth is the branding process is a more of a partnership.  We believe in strategy first and work with our clients to develop a strategic view of their business before any work is done.

You Provide the Details About Your Business, We Create the Branding and Marketing to Make You Shine

So, when you work with us, we will walk you step by step through the branding and marketing process so you can make the key decisions necessary for your brand. We also provide you detailed updates on your project so you can see what information we need from you, as well as view our progress on your project.  Yes, it does require some initial information, but once we have all the details, then you can leave the rest to us.

Questions you may have:

What is the timeline to have my marketing or design project completed?

Most designs and marketing projects are ready to view the initial concepts in 5-7 business days after receiving the initial 50% deposit and the creative brief. The completion of the project depends on how quickly you are able to provide feedback. If it takes several days to receive feedback from a client, this will extend the project completion date. Most design projects are completed in 3 weeks.  Website design takes about 4-8 weeks. Brand Strategy and Marketing Plans take about 4-6 weeks, depending on the project.

When do I submit payment?

You will submit payment after receiving a detailed quote in your email inbox, and before any work begins. You have the option to pay the full balance upfront, or a 50% deposit. Work will not begin on your project until at least a 50% deposit has been paid.

Are domain names and hosting included?

No, you will have to purchase your own domain name and hosting prior to us installing your website. You can purchase them from the provider of choice, and send us the login information.

Once you build my site, will I have traffic coming to the site?

Once you build the website, it will require additional marketing to get traffic to your website. We like to inform our clients about SEO and Advertising, which is what brings traffic to your website. We offer these services as well, to help our clients get traffic and start making sales!  

Is printing included?

No, printing is not included in the design.  Printing costs are separate, however we do offer printing services. Please contact us for a quote on printing.