What To Expect When You Work With Us

We treat our clients like family and provide the best customer experience paired with world class marketing.  Many people believe branding happens when you bring an idea to a marketing company and….. POOF!…. out comes a new shiny brand! While we do consider our work to be rather amazing, the truth is the branding process is a more of a partnership.

You Provide the Details and Decisions About Your Business, We Provide the Marketing Awesomeness to Make You Shine!

So, when you work with us, we will walk you step by step through the branding process so you can make the key decisions necessary for your brand. We also provide you detailed updates on your project so you can see what information we need from you, as well as view our progress on your project.  Yes, it does require a little homework from you, but once we have all the details, then you can leave the rest to us!

Questions you may have:

What is the timeline to have my marketing or design project completed?

Most designs and marketing projects are ready to view the initial concepts in 3-5 business days after receiving the initial 50% deposit and the creative brief. The completion of the project depends on how quickly you are able to provide feedback. If it takes several days to receive feedback from a client, this will extend the project completion date. Most design projects are completed in 2 weeks.  Website design takes about 4-6 weeks. Marketing Strategy and Marketing Plans take about 6-8 weeks.

When do I submit payment?

You will submit payment after receiving a detailed quote in your email inbox, and before any work begins. You have the option to pay the full balance upfront, or a 50% deposit. Work will not begin on your project until at least a 50% deposit has been paid.

How do I submit payment?

You will be able to pay click on the payment link in your quote estimate, and it will take you to a secure link where you will be able to pay online.

Are domain names and hosting included?

No, yYou will have to purchase your own domain name and hosting prior to us installing your website. You can purchase them from the provider of choice, and send us the login information.

Once you build my site, will I have traffic coming to the site?

This is a misconception about websites. Once you build the website, it will require additional marketing to get traffic to your website. We like to inform our clients about SEO and Advertising, which is what brings traffic to your website. We offer these services as well, to help our clients get traffic and start making sales!

How much do your services cost?

We use flat fee pricing, and make our pricing available to everyone. Just click on our Quote page, and enter your contact information along with the services in which you are interested. You will immediately receive a detailed quote with pricing, in your inbox. No hassles, no sales calls. Just straightforward, honest pricing.

What is your process?

Please view our complete process here on our Process page.

Is printing included?

No, printing is not included in the design.  Printing costs are separate, however we do offer printing services. Please contact us for a quote on printing.